Thanks to everyone for bearing with us while we work out the kinks in the system as we grow!

Update I: The server clouds are up and running well, though the data restore process is still in progress.  This means the registration and login functions for all new users should be run ok, while some existing users may still experience login failure (username/password mismatch), because the restore processes haven’t recovered all of the data yet.  Hopefully the whole recovery process will be done in a few hours.   We’ll keep you posted.

Update II: All user data are restored now.  This means both new & existing users should be able to login ok now, and everything should be working.  If you still encounter problems, please notify us by email to “support (at) remobo (dot) com”, with your Remobo UserID and the log file, remobo.log.

Get v0.22.0 here

The bug is in our new event-processing logic, and it’s been fixed in the next releases of Remobo, v0.21.x, which is now under tests before official release. You can either request to be a Private-Alpha tester by emailing your Forum UserID to “tester (at) remobo (dot) com”, or downgrade to the previous version of v0.20.1:

Remobo v0.20.1 for Windows

Notice that this bug affects only windows version of v0.20.8.

Sorry for the problems. We’ll make public release of next version soon.

[Update]: this bug is now fixed in the v0.22.0 release.

One of the reasons why we decide to build Remobo is to make “Network Security” a choice for everyone.  We highly value our user’s Privacy, and have this philosophy of not to keep user’s private data, like passwords, on our servers AT ALL. This makes it very difficult to recover some of your  Account Records like Login Credentials, which are encrypted with your own password.

All our Servers are designed with redundant backups, but in the incidents of last weekend’s Server Outage, both the primary and backups were crashed with corrupted data under loads.  We’ll redesign the back-end servers to make sure this won’t happen again.  (I’ll write more on this in later posts…)

Most of you should have no problem logging in by now.  For those of you who still cannot login with the right UserID/Password,  here what you can do:

1) Reset your password. From the Login Window of Remobo, there’s a “Reset Password” link that walk you thru resetting password.   Choose the “Forgot your password” options, and fill in your UserID and Email Address used when registering your UserID.  They’ll be matched against our stored records.  And an email will be sent to you for new passwords.

Notice that, after the password recovery, you may still notice that some of your buddy list is missing, which is also the casualties of last weekend’s Server Outage.  Please manaully add all your buddies back.   Sorry for the inconvenience.

2) Register new Remobo Account.  We know that, in the past, there’re quite a few users experiencing errors while registering private key from their Remobo client.  The latest version, v0.20.8, has addressed most of this kind of problems.  If you still encounter errors while registering new UserID, now you can aslo do it from our web page:

http://www.remobo.com/register.php

After registration from the web page above, you can login from any Remobo Client with the newly registered UserID.

Notice that,  in Remobo, you can login with single UserID from multiple machines. So, you can either create multiple new accounts and make buddies of each other, or use a single Account and login from all your machines.

We are really sorry for all the inconvenience on some of you from this user data loss.  Please let us know of any problems you may still have.  You can post it on our Forum, or write to “support (at) remobo (dot) com”.

Right after the v0.20.8 release last Friday, we have had traffic surge that resulted in some server outage.  The servers have been recovered by themselves last weekend.  But since then we have some users reporting that they’re unable to login with their existing username/password.  

After checking the user database, it’s found that the Server outage has resulted in temporary loss of some of the user’s account records.  We’re in the process of recovering it from the backup database.  Meanwhile, if you hit this problem, please register a new Remobo account before we recover your old ones.

The bug has been fixed on v0.20.8, which was released just today (for MAC & Windows now, Linux version will be out soon). If your Login windows disappears or halts after you’ve typed in the right username and password, then you may be hitting this bug. We’re in the process of cleaning out duplicated Account Records in our database, and you can help by upgrading to v0.20.8 to avoid the chance of it re-generating duplicate Account Records.

Thanks!

http://www.remobo.com/download.php

If you were unable to register, please try again and we will do our best to improve the error reporting in the future.

Thanks for everyone’s continued support for Remobo!

Thanks for everyones continued support!  We will have even more exciting features coming soon… as well as a way for developers out there to help us make Remobo even better!