Saturday, December 19th, 2009
Server Outage
Starting around 8pm Dec. 19th, 2009 PST, we’re experiencing some repeated server outage for a few hours. The existing running client should no be affected, but the new login sessions may fail because of this server outage. We’re working on the fix of the problem now; it may take a few hours before data on the servers are fully restored. Sorry for the inconvenience.
Update I: The server clouds are up and running well, though the data restore process is still in progress. This means the registration and login functions for all new users should be run ok, while some existing users may still experience login failure (username/password mismatch), because the restore processes haven’t recovered all of the data yet. Hopefully the whole recovery process will be done in a few hours. We’ll keep you posted.
Update II: All user data are restored now. This means both new & existing users should be able to login ok now, and everything should be working. If you still encounter problems, please notify us by email to “support (at) remobo (dot) com”, with your Remobo UserID and the log file, remobo.log.
